Cancellation Policy

Last updated: 16 September 2026

Request cancellation

Email support@beautybrats.com as soon as you wish to cancel, using the subject Order cancellation and including your order reference and the items to cancel. A request can be submitted for the whole order or specific items. Do not include payment credentials.

Before dispatch

We will try to stop fulfillment when your request reaches us before dispatch. If cancellation is confirmed, no cancelled items will be shipped and any payment for them will be refunded. If the order is still an unpaid request, no payment refund is needed. We will confirm what was cancelled and the status of any remaining items.

After dispatch

Once a parcel has been handed to the carrier, we may be unable to recall it. We will explain return arrangements under the Returns & Refunds Policy. This operational limitation does not take away any applicable legal right to cancel, reject faulty goods or obtain a remedy for late delivery.

Cancellation by Beauty Brats

If stock is unavailable, an address cannot be served, a material listing error cannot be resolved or an order cannot lawfully be fulfilled, we will inform you. We will not replace items or impose additional charges without agreement. Amounts paid for cancelled goods and any refundable related delivery charges will be returned without undue delay and within applicable legal deadlines.

Refunds and your rights

Refunds use the original payment method where possible. We will communicate their status; provider processing times may affect when a credit appears. Statutory cooling-off periods and consumer remedies take precedence over restrictions in our voluntary policies. Contact support@beautybrats.com if a cancellation or refund remains unresolved.