Returns & Refunds

Last updated: 16 September 2026

Our 7-day voluntary return offer

Contact support@beautybrats.com within 7 days after delivery to request a change-of-mind return. Under this voluntary offer, items must be unused, unopened and in their original packaging, with seals and accessories intact. This offer is additional to your statutory rights, not a replacement for them.

Start a return

Email your order reference, the items concerned and whether you want a return, replacement or refund. We will provide return instructions and the appropriate return address. Do not send goods to an unconfirmed address. An order reference or other reasonable proof of purchase helps us locate the order. Photos may help us understand a problem, but an unboxing video is not a condition of exercising your legal rights.

Hygiene and exceptions

Opened or used cosmetics, personal-care items, sealed hygiene goods and personalized or rapidly perishable products are not covered by the voluntary change-of-mind offer. Any exception to a statutory cancellation right applies only where the law permits it and its conditions are met. These exclusions do not remove remedies for defective, unsafe, wrong or misdescribed goods, including where opening was needed to discover the problem.

Faulty, wrong, damaged or missing items

Please report a problem as soon as reasonably possible so we can investigate. The 7-day voluntary window does not cut off a longer legal claim period. Depending on the issue and applicable law, a repair, replacement, price reduction or refund may be available. We cover reasonable necessary return costs for a confirmed seller error or defective item when required by law. Contact us before returning an unsafe or leaking product for appropriate handling instructions.

Return costs and refunds

For a voluntary change-of-mind return, you pay return postage unless we agree otherwise. We explain any relevant costs and instructions before you send the return. We assess returned items promptly and communicate the outcome and reasons. Approved refunds are made to the original payment method where possible, without undue delay and within applicable legal deadlines. We do not substitute store credit for a required monetary refund without your agreement. Your bank or payment provider may take additional time to display the credit.

For a voluntary return, the item price is refunded and original delivery charges are not normally refunded. Where the law requires refunding standard outbound delivery or prohibits a deduction, we follow that rule. Any lawful deduction must be explained. No restocking fee is imposed under this voluntary offer.

Mandatory cancellation and warranty rights

If mandatory law gives you a longer cancellation period, such as an applicable 14-day cooling-off right for distance purchases in the EU, that period takes precedence over our 7-day offer. Statutory exceptions and return-cost rules apply only as permitted by that law. To exercise a cancellation right, email a clear statement that you wish to cancel, your name and the relevant order details. No special form is required by this store.

For questions or a refund that has not arrived, email support@beautybrats.com with your order reference. We will check its status.